Review a Telugu call, even if you read only Hindi
An agent speaks the caller's language, so its transcript is in that language too. Call translation gives you a reading copy in the language you choose, beside the original, turn by turn. Open a call and ask for it.
From Growth- As spoken
- Your reading copy
- Turn for turn
A supervisor cannot review what they cannot read
Calls nobody can check
A regional campaign runs, and the only person who can review it is on leave.
Copying out to translate
Pasting customer calls into an outside tool is slow, and sends their words somewhere else.
Lost who said what
A plain translation runs lines together, and you can no longer tell which turn is which.
Reading a call in another language
Open a call
Open it in Call Logs, or anywhere its transcript shows.
Pick a language
Choose the language you want to read it in.
Read side by side
Each turn sits next to the original. Turn 7 means the same turn in both.
Read it again for free
A call is translated once per language, and kept. The next person to open it pays nothing and waits for nothing.
A call, side by side
The words as spoken on one side, your reading copy on the other.
- It translates the transcript. It does not listen to the audio again, so a word misheard on the call stays misheard.
- The original stays the record. Call QA grades the original, never the translation.
- A reply that does not line up turn for turn is thrown away, rather than shown out of step.
నమస్తే, మీ అపాయింట్మెంట్ రేపు ఉదయం పది గంటలకు.
नमस्ते, आपकी अपॉइंटमेंट कल सुबह दस बजे है।
సరే, నేను వస్తాను.
ठीक है, मैं आऊंगा।
The original stays the record. A translation never changes a grade.
What you control
On demand
Nothing is translated until someone asks, because most calls are never opened.
An agent's own language
Set a transcript language on an agent or a team, and its calls are translated after they end. Each is charged.
In a download
A recordings download can have translations prepared first, if you ask.
Who can read
Anyone who can already see the call. It opens no new access.
Who it helps
Supervisors
Calls in languages they do not read, without waiting for someone who does.
QA teams
A way to understand a call, with the original still there to grade.
Which plan has it, and what it costs
| Plan | Starter₹999 a month | Growth₹2,999 a month | Professional₹7,999 a month | Enterprise₹28,000 a month |
|---|---|---|---|---|
| Read calls in another language | Not included | Included | Included | Included |
What it costs
- ₹0.53 per call translated. When a call is translated into a new language. Reading it again is free.
Free trial: Included.
See every plan and rateWatch out for this
Setting a transcript language on an agent charges for every call it translates after that. Leave it blank if you only need the odd call.
It works with these
Call translation: questions
Does it replace the original transcript?
Does a translation change a QA grade?
Is it charged each time someone reads it?
Read every call, in any language you offer.
Each translation is charged once, and kept.