Real feedback, at scale.
Sana runs NPS and CSAT surveys after every order or visit, neutrally and in the customer's language, and captures open feedback as a clean transcript your team can act on. Tap to hear her.
Talk to Sana now · she runs the call and captures leads · no signup
Tap to talk to Sana, our feedback & surveys agent.
Works with the tools your team already runs on
Built for feedback & surveys.
NPS & CSAT
Run structured NPS and CSAT surveys after every interaction, at scale.
Open feedback
Capture open-ended feedback as a clean, readable transcript.
Close the loop
Flag unhappy customers instantly so your team can follow up fast.
What happens on every call.
A lead comes in
A new enquiry, form-fill or uploaded list triggers a call in seconds, with no waiting for a free telecaller.
Sana calls instantly
She dials right away and speaks natural Hinglish, or any of 12 Indian languages, with real pauses and instant barge-in.
Runs the call
She works through the feedback & surveys, follows your script and answers from your own information, handling questions and objections live.
Captures & hands off
Name, number and intent are saved to your leads and CRM, and warm ones are booked in or passed to your team.
Natural Hinglish, on brand, on script.
Sana speaks the way your customers actually talk, follows your guardrails, and answers from your own information. Every call, the same quality.
- Hinglish plus 12 Indian languages, auto-switching
- Answers from your own scripts and data
- Interruptible, real-time replies in about half a second
The call that fills your pipeline.
As Sana talks, she captures the caller's name, number, company and city and saves it straight to your leads, so nothing is lost and your team follows up on the warm ones first.
- Name, phone, company and city, captured live
- Saved straight to your leads and CRM
- Auto follow-up on WhatsApp or SMS
- Every call scored and dispositioned
- Feedback you can actually act on.
It should sound like feedback & surveys.
The thing that gives an AI away isn't the voice, it's the silence around it. Put the right room behind your agent, and cover the real waits. Press play: this is the actual audio, not a mock-up.
You are asking for their honesty, so the line should be calm and unpressured. A crowded room makes a survey feel like a sales call.
Played only when the wait is real, like a specialist joining or a colleague's phone ringing. A one-second pause stays silent, the way it would with a person.
The agent rings a manager, immediately, if the feedback turns into a complaint and drops them into the same live call, with the context handed over, so your customer never starts again. If nobody answers it takes a callback rather than promising someone who isn't coming. A supervisor can listen to any call, whisper to the agent unheard, or take over entirely.
See how a handoff worksBuilt for regulated Indian calling.
TRAI DND & consent
Honours DND registries and plays recording-consent disclaimers, in the caller's language.
RBI calling windows
Collections calls only run inside compliant IST hours, automatically.
Encrypted by default
Sensitive fields and API keys are encrypted at rest; secrets are redacted from logs.
Role-based access
Owner, admin, manager and agent roles, with per-tenant data isolation.
India data residency
Your calls and data stay in-region, on infrastructure you can self-host.
Full audit trail
Every admin action and call outcome is logged, exportable and searchable.
How feedback & surveys calling is set up.
Playbooks showing how a Sana-style agent runs the call. See all use cases →
Collecting honest feedback at scale after every order
NPS and CSAT surveys ran after every interaction, neutrally and in the customer's language, capturing open feedback as clean transcripts the team could act on.
Read the story →Catching unhappy customers before they churn
Post-interaction surveys surfaced complaints in real time and routed unhappy customers to the team, so issues were caught before they became churn.
Read the story →Turning happy customers into public reviews
Satisfied customers were identified by a quick survey and invited to leave a public review, growing ratings from real advocates.
Read the story →Feedback & surveys across every industry.
The same job, tuned to your sector. See all industries →
D2C & e-commerce
Confirm COD, recover carts and gather feedback.
See the industry →Healthcare
Book and confirm appointments, then follow up, round the clock.
See the industry →Travel & hospitality
Turn enquiries into bookings, in the traveller's language.
See the industry →Utilities & telecom
Send reminders, resolve queries and run surveys at scale.
See the industry →Everything about your feedback & surveys agent.
Does Sana really sound human on a call?
How does Sana handle feedback & surveys?
Which languages can it speak?
Is it compliant with Indian telecom rules?
How long does it take to get started?
Does it work for my industry?
Put your feedback & surveys on autopilot.
Talk to Sana above, then build your own in minutes. Free to start.