Your client rang during a hearing and nobody picked up
An AI agent answers enquiries to your law firm, notes the matter type, books a slot and tells your team, reminds clients of dates and passes legal questions to a lawyer.
The partner and juniors are in hearings and the phone is with the clerk, who cannot say anything useful.
The matter was listed for a Tuesday. The client thought your office would remind them, and it did not.
A signature or a document keeps a matter waiting while your juniors make the same call for the fourth time.
Where a practice loses clients
Agents give no legal advice: anything of that kind goes to a person. Client consent, confidentiality and your profession's rules on seeking work stay your responsibility, so point the agent at people who came to you, not at cold lists.
Enquiries reach no one during court hours
A person worried about a notice rings your office in the morning and cannot reach a lawyer. They ring the next name they were given.
Callers want advice from whoever answers
'Can they evict me?' is not a question for a clerk or an AI. A wrong answer is worse than no answer.
Clients miss their dates
Your board updates daily. Your clients do not read it, and a missed date is costly for them and awkward for you.
Papers from clients come late
Your juniors spend time chasing signatures and copies when they should be drafting.
Fees are awkward to ask for
Nobody at the firm wants to ring about a fee, so invoices stretch and relationships feel it anyway.
- Slot booked
- Date reminder done
- Question to a lawyer
The agent takes the enquiry. A lawyer gives the advice.
It notes the matter type, books a slot and reminds clients of dates. It says it cannot advise, and passes legal questions to a lawyer.
- The agentAsks matter type and urgency, without seeking case details
- The agentRings ahead of a date, and for a named paper
- Your teamA lawyer takes every legal question
What your team should watch.
Enquiries answered during court hours
People who rang while your team was in court and still reached someone.
The agent takes the first call and your team rings back.Clients missing dates
Hearings or meetings a client forgot.
Reminder calls follow the date on the contact, even when it moves.Junior time on chasing
How much of a junior's week goes on ringing clients for papers.
Routine chasers move to the agent, and the matter stays with your lawyers.Fees past due
Invoices that have stretched since the work was done.
Reminders run on the date, not when someone feels ready to ask.From a worried call to a settled matter
People ring a lawyer during a stressful week. Every delay feels bigger to them than it does to your office.
The shape is a picture of the idea, not measured data.
- Everyone is at the court and the caller rings someone else.
- The slot is hard to agree, and the client gives up.
- The proposal goes out, and then nobody asks whether it arrived.
- A signature or copy holds up the matter.
- The client did not know the date had moved.
- The last invoice goes unmentioned.
The jobs, drawn as they run.
Each job is a workflow you can change, step by step. WhatsApp and SMS use your own connected account, from the Growth plan.
Answer the worried call while you are in court
The agent answers your line within your hours, asks the matter type and how urgent it is, and books a slot and tells your team. It does not give legal advice.
A caller with a next step, and a lawyer who gets the short version- Voice callAgent answers and asks the matter type and urgency
- Voice callBooks a slot and tells your team
- CRMSaves the matter type on the contact
- Your teamLegal question or urgent: hands over to a lawyer
From your list to live calls.
No engineering team needed for any of this.
- 1
Bring your leads
Upload a CSV, connect Google Sheets or Facebook lead forms, or send them from your CRM.
- 2
Pick the job
Start from a ready-made agent where there is one, describe the job to Build with AI, or start blank.
- 3
Test it yourself
Talk to the agent in your browser. It takes test calls only until you press Go live.
- 4
Go live and watch
Add the numbers our team assigns you, set your calling hours, and watch each outcome as it lands.
It should sound like legal services.
The thing that gives an AI away isn't the voice, it's the silence around it. Put the right room behind your agent, and cover the real waits. Press play: this is the actual audio, not a mock-up.
A chamber's front desk: quiet and unhurried, because the person calling is often worried.
Played only when the wait is real, like a specialist joining or a colleague's phone ringing. A one-second pause stays silent, the way it would with a person.
The agent rings the advocate on the matter, before anything that sounds like advice and drops them into the same live call, with the context handed over, so your customer never starts again. If nobody answers it takes a callback rather than promising someone who isn't coming. A supervisor can listen to any call, send the agent a private note the caller cannot hear, or take over entirely.
See how a handoff worksLegal services questions, answered.
Are these agents real?
Can I change what the agent says for my legal services business?
Which languages can it speak?
What does it do about calling rules?
Can a person take over a call?
How long does it take to get started?
What does it cost?
Answer the phone while you argue in court
Ring a test agent, ask it for legal advice, and hear it decline and pass you on. WhatsApp and SMS steps run on your own connected account, from the Growth plan. Email steps, hand-over to a person, Desks and Workspace come with Professional and Enterprise.