Ship an agent. Then make it
measurably better every week.
Most voice AI ships an agent and hopes. AI Call Studio gives you the loop that keeps it improving: rehearse it against hard customers, score every call on your own rubric, coach the gaps, and learn from what callers actually say.
Four steps, and it compounds.
Each pass makes the next call better. Quality stops being a hope and starts being a habit.
Rehearse before you dial
Run an agent or a whole team against AI-played customers who stall, argue, go off-topic and try to trip it up, all without touching a real number.
Score every call
Rehearsed or live, each call is graded against your own quality and policy scorecard, so quality is a number you can see, not a hunch.
Coach the gaps
The failures come back as concrete, ready-to-apply fixes to the agent's instructions. Apply the ones you agree with in a click.
Learn from real calls
See what callers actually ask, catch the questions your agents miss, and turn them into knowledge the next conversation answers.
Practice against your hardest customers, safely
Before an agent dials a real person, rehearse it against AI-played customers: the one who keeps stalling, the angry one, the one who goes off-script. Nothing is dialed and nothing is sent, so you can run it as often as you like. Change a prompt and run the suite again: the report shows exactly which customers it got worse with, so you catch a regression here instead of on a real call.
- Difficult, stalling, angry and off-topic personas
- Rehearse a single agent or a whole team floor
- Re-run after every change to catch regressions
Every call graded, not a sample
Human QA listens to maybe one call in a hundred. Here every call is graded against your own scorecard: did the agent do its job, did it stay on policy. Build the rubric from an industry template, then set a Policy Pack of phrases that must be said, phrases that must never be said, and actions that must happen. A banned phrase or a failed critical check can never pass. The ones that need a human land in a review queue.
- Your dimensions, your pass bar, per agent
- Policy Pack: required and banned phrases and actions
- A review queue for the calls that need a human eye
Turn the failures into fixes
A low score tells you something is wrong. Coaching tells you what to do about it. It reads the failed rehearsals and graded calls and writes concrete, plain-language changes to the agent's instructions, the ones that would have changed the outcome. You review each suggestion and apply the ones you agree with. It is an assistant that does the reading for you, not a black box that rewrites your agent behind your back.
- Suggestions grounded in real failed calls
- Apply what you agree with, in a click
- You stay in control of every change
Read every conversation at once
One call tells you a story. Every call tells you the truth. See what callers ask about most, the objections they keep raising, how they feel, and, most usefully, the questions your agents could not answer. A gap that recurs is costing you money. Write the real answer once and it goes into the knowledge your agents already use, so the next caller gets it right. You write the answer; nothing is invented.
- Topics, objections and sentiment across all calls
- Recurring knowledge gaps, ranked by how often they hurt
- One click to turn a gap into an answer agents use
And keep your calls getting answered.
None of this matters if the phone never rings through. Number Health watches how each of your outbound numbers is being picked up.
An early warning from your own data
Answer rate and call length are read from your own outcomes. When a number stops connecting or its calls end in seconds, it is likely being flagged.
Rest and rotate before it is too late
A number that turns amber or red gets rested for a few days so it can recover, while you dial from another. Spread the load and they all stay healthy.
Real numbers, not formatting
The same number written two ways counts as one, so what you see is your true footprint, and the health score reflects it.
All of this is live today.
Rehearsals, call QA, coaching, conversation intelligence and number health are in the product now, not on a roadmap. Turn them on in your account this afternoon.
Questions, answered.
Is this extra work for my team?
Does a passing rehearsal guarantee a good agent?
Does coaching change my agent on its own?
What is the difference between Call QA and lead scoring?
Do teams get this too?
Where to go from here
All features
The whole calling stack, from the voice your customers hear to the workflow after the call.
Read more →Agent teams
One call, several specialists, one voice. Rehearse, score and coach the whole floor together.
Read more →How it compares
What a generic voice platform leaves you to figure out, and what is already built here.
Read more →Put your calling on autopilot.
Spin up your first AI voice agent free. Only pay for the minutes you talk.