One agent. Whichever language your caller speaks.
Customers do not stay in one language. Turn on Multilingual mode and your agent replies in the language they use, and the job carries on.
The language changes. The call does not reset.
Example call. An agent sends a message during a call only when a workflow is set up to do it.
Built for how customers actually speak.
One agent, not one per language
Write the job once. The script stays in English, and the agent speaks the caller's language.
Hinglish as the starting point
Start in Hinglish and move to English, or another language, when the caller does.
The same outcome, whatever the language
Fields, scoring and your workflow run the same way, so reports stay comparable.
Your choice, agent by agent
Keep an agent to one language, or turn on Multilingual mode where your callers mix.
A simple path from speech to action.
- Caller speaksNatural speech, in any mix of languages.
- The language is heardThe agent listens for what the caller is using.
- The agent replies in itSame language, with everyday English words kept.
- The job carries onSame script, same fields, same next step.
Every job keeps the customer's language in view.
Collections
Recover payments without forcing a language on the customer.
CallerKal payment kar dunga. Link bhej dijiye.
Customer support
Answer in the language the customer finds easiest.
CallerOrder delay hai. Can you check the status?
Admissions
Talk to students and parents who may prefer different languages.
CallerFees structure bataiye. Hostel included hai?
Lead qualification
Ask your questions in whichever language the lead uses.
CallerBudget thoda tight hai, but I want to see the site.
The language travels with the call.
Inbound calls
A customer rings your number, and the agent picks up.
Web calls
A visitor talks from your website, with no phone needed.
Workflows
The next step runs from what was said on the call.
One agent, whichever language the caller uses. Script, next step and hand-over stay in one place.
Outbound calls
The agent rings your lead, within your calling hours.
Campaigns
A whole list, with each result saved on the contact.
Your team
A person takes over and reads what has been said.
English, Hinglish and 16 Indian languages.
Open one to see how a call opens and which voice tiers speak it.
What you can set, once calls are running.
Workflows
Decide what happens after each call, with branches for each outcome, and test it before it goes live.
Campaigns
Run a whole list from one place, with your calling hours and retries, whichever language each call lands in.
Your data in the script
Put the customer's name, amount and due date into the script from your list or your system.
Reports
See outcomes, scores and transcripts together, so a Tamil call and a Hindi call are judged the same way.
CRM connection
From the Growth plan, send each call's result and next step to your CRM.
Hand-over to a person
On Professional and Enterprise, the call moves to a person on the right desk with a private brief, so nobody starts again.
Multi-language questions, answered.
What does Multilingual mode do?
Can the agent change language during a call?
Do I need a separate agent for each language?
Which languages can it move between?
What happens when a call goes to a person?
Let customers change language, not agents.
Start with a test call in your browser, then add a number when you are ready.