Your people can call a customer without being able to copy the number
Choose who sees +91 98XXX XX210 instead of the full number. It applies on every screen, in WhatsApp, in alerts and in every download. A masked telecaller can still call or call back.
On every plan- +91 98XXX XX210
- Call still works
- Digits hidden
A customer list is easy to walk out with
Every number on every screen
Anyone who can open the contact list can copy your customers' numbers.
Downloads go further
One export and the whole list sits in someone's own folder.
All or nothing
Hiding numbers usually means your telecaller can no longer dial them.
Turning it on
Open Compliance
An admin or the owner opens Phone number masking.
Choose who
Telecallers, supervisors or both. Supervisors means managers and anyone seated as a supervisor on a desk.
It applies straight away
The server masks the number before it is sent, so the page never holds the full one.
Allow one person
To let someone see full numbers, give them See full phone numbers in Team, Access.
What a masked telecaller sees
The contact, the history and the Call button, without the digits.
- Masking hides numbers on screens and in downloads. A number spoken on a call or a recording is still heard.
- Only an admin or the owner can change this setting.
Calling uses the contact, not the digits. Admins and the owner see full numbers.
Where it applies
Screens
Contacts, call logs, the Workspace and live calls.
Messages and alerts
WhatsApp and alerts show the masked number too.
Every download
Downloads hold the masked number for anyone masked.
Calling
A masked person dials from the contact, not from the digits. A masked number cannot be edited.
Always full
Admins and the owner always see full numbers.
Who it helps
Owners
A customer list that is harder to take away.
Compliance officers
Access narrowed to the people who need it.
Telecallers
Nothing lost: every call still connects.
Which plan has it, and what it costs
| Plan | Starter₹999 a month | Growth₹2,999 a month | Professional₹7,999 a month | Enterprise₹28,000 a month |
|---|---|---|---|---|
| Number masking | Included | Included | Included | Included |
Watch out for this
It is off until you turn it on. It hides digits on screen, not what is said: tell your people not to read numbers out, and remember a recording still holds a spoken number.
What stays your job
Masking helps you limit who sees personal data. Deciding who needs access, and your duties to customers, stay your responsibility.
It works with these
Number masking: questions
Can a masked telecaller still call?
Does it hide numbers in downloads?
Does it hide a number in a recording?
Keep your customer list yours.
On every plan, at no charge.