Urdu customers notice the adab before they hear the offer.
اپنے customers سے انہی کی اردو میں، ادب سے بات کیجیے۔
For clinic, retail and loan calls in Hyderabad, Lucknow and across north India. Urdu is on Premium and Ultra Premium voices, not on Standard.
Talk to Riya, and ask for Urdu.
Riya starts in Hinglish in your browser, with no sign-up. Say "Urdu mein baat kijiye" and she follows you.
Order, payment and appointment stay in English. The courtesy around them should be real Urdu, not Hindi with a new accent.
Use "aap", with "sahab" or "sahiba" where your brand does. Politeness is not decoration here, it is the point.
Urdu is not on Standard voices, and there is no ready-made template yet, so you write the script and choose a voice tier that has it.
Urdu is not Hindi in another script
The two share everyday grammar. They differ in vocabulary, in courtesy and in what sounds right to someone who chooses Urdu over Hindi.
Begin with courtesy
"Aadaab" and a polite request for a minute of someone's time set the tone. Going straight to the offer sounds abrupt to many Urdu speakers.
Word choice shows who you are
"Shukriya" over "dhanyavaad", "mushkil" over "kathinai". Sanskrit-heavy Hindi words tell an Urdu speaker the call was not written for them.
Respect in every verb
"Bataiye", "farmaiye", "dekh lijiye": the respectful forms are part of the language. Write them in, and keep them in even when the call is about money.
How the agent soundsآداب، جناب۔ کیا میں آپ کا دو منٹ لے سکتی ہوں؟ آپ کی appointment کے بارے میں call ہے۔Not one spoken Urdu
Hyderabadi speech has its own words and rhythm, and Lucknow's courtesy has its own. Write for one, then test on the other before you use it.
Courtesy matters most about money
A reminder said with care is heard differently from one that sounds like a notice. Thank the customer for the date they give you.
How the agent soundsکوئی بات نہیں، جناب۔ میں WhatsApp پر payment link بھیج دیتی ہوں۔No template yet
There is no ready-made Urdu template, so have a native speaker write the first draft. Then listen to test calls before you put it on a real list.
Where Urdu calls happen.
حیدرآباد سے لکھنؤ تک، بات ادب سے ہی شروع ہوتی ہے۔
A guide, placed by rough position. Not to scale and not a map of boundaries.
Mainly spoken in
- Uttar Pradesh
- Telangana
- Bihar
- Maharashtra
- Karnataka
- Jammu and Kashmir
Also spoken in
- Andhra Pradesh
- Jharkhand
- Delhi
- West Bengal
- Madhya Pradesh
Fits customers in Hyderabad, Lucknow and parts of north India who prefer Urdu over Hindi.
Real conversations, the way they go.
How your agent can handle the calls that come up most in Urdu. These are examples, and you set the words.
Lead qualification
A clinic treatment enquiry from someone in Hyderabad, for a parent.
Payment reminder
A business loan EMI past its due date, in Lucknow.
Customer support
A late order, from a customer in Aurangabad.
Getting Urdu right takes a real Urdu reader
An Urdu script should be written in Urdu, by someone who speaks it, and not converted from a Hindi one. Three things to look for when you test it.
Words from poetry and old letters sound grand and distant. Choose the everyday Urdu a courteous shopkeeper in Charminar or Aminabad would use.
Getting these wrong is worse than leaving them out. If your list does not reliably tell you, use "janab" or just a polite "aap".
Our demo agents say "بھیج دیتی ہوں". If you choose a male voice, change the verbs in your script to match it.
Use "aap" with "sahab" or "sahiba" where your brand does. Courtesy carries a lot of weight. Available on Premium and Ultra Premium voices only, not on Standard.
Urdu travels with the call.
Inbound calls
A customer rings your number, and the agent picks up.
Web calls
A visitor talks from your website, with no phone needed.
Workflows
The next step runs from what was said on the call.
One agent speaking Urdu, with the script, the next step and the hand-over in one place.
Outbound calls
The agent rings your lead, within your calling hours.
Campaigns
A whole list, with each result saved on the contact.
Your team
A person takes over and reads what has been said.
How a call can open in Urdu.
Openings with a sample name and company. Those marked Example were written for this page rather than taken from a ready-made agent. You can change every word.
آداب، کیا میری بات Priya صاحبہ سے ہو رہی ہے؟ یہ Sunrise سے کال ہے۔Can I speak with Priya? This call is from Sunrise.
آداب Priya صاحبہ، Sunrise سے آپ کی clinic appointment کے بارے میں کال ہے۔ کیا ابھی بات ہو سکتی ہے؟Priya, this is Sunrise calling about your clinic appointment. Can we talk now?
آداب، آپ نے course کے بارے میں پوچھا تھا۔ یہ Sunrise سے کال ہے، کیا دو منٹ بات ہو سکتی ہے؟You asked about a course. This is Sunrise calling. Can we talk for two minutes?
Where you can use Urdu.
Pick the voice for each agent. Prices are on the pricing page.
Urdu questions, answered.
Which voice tiers speak Urdu?
Are there ready-made Urdu agents?
Can the agent follow a customer who changes language?
Can we change the tone and questions of Urdu calls?
How do I check the Urdu before customers hear it?
Does it connect to our CRM?
Can a person take over the call?
Every language, on one platform.
Call Urdu-speaking customers with the courtesy they expect
اگلی call اردو میں، پورے ادب کے ساتھ۔
- Hyderabad clinic calls
- Lucknow loan reminders
- Aurangabad order support
- Bhopal retail calls
- Patna lead follow-ups