Answer WhatsApp where the calls already are
When customers write back on your WhatsApp, the chat sits on the same contact as their calls. Reply from one inbox, on your own account. Each chat shows how long you can still send free text.
From Growth- Open, 14h left
- Who is waiting
- Your person replies
Replies get lost on someone's phone
One phone, one person
The business number sits on a phone in someone's hand. When they are away, nobody answers.
The window closes quietly
After 24 hours, WhatsApp only lets a template through. People find out when a reply fails.
Calls here, chats there
The person answering cannot see the call that started the conversation.
From a message to a reply
Connect your account
Connect your WhatsApp Business account under Integrations, and press Test.
A customer writes
The chat lands in the inbox. A new number becomes a contact, and a workflow can start on the reply.
See the window
Each chat shows Open with the hours left, or Template only.
Reply
Send free text while it is open. After that, pick an approved template and fill its blanks.
The inbox
Who wrote, who is waiting, and whether free text can still go.
- To message people automatically after a call, use a workflow. The inbox is for people replying by hand.
- A customer who replies STOP goes on your Do-Not-Call list.
Reply to Priya S.
After the window closes, pick an approved template from the chat's Template tab.
What you can do
Find a chat
Search by name, number or the words in a chat. Show older chats reaches further back.
Unread and Needs reply
Unread means nobody here has opened it since the last reply. Needs reply means the customer wrote last.
Templates
Templates are approved on your WhatsApp Business account. The preview is what is sent.
Who sees what
Someone without See everyone's data sees only chats with their own contacts. Masked numbers stay masked here too.
Start a chat
Message one of your contacts from the inbox, with an approved template.
Quick replies
Your saved replies stay in your own browser.
Who it helps
Telecallers
The chat and the calls on one contact, so they know what was said.
Support teams
A shared inbox, with nothing stuck on one person's phone.
Owners
A clear list of who is still waiting for a reply.
Which plan has it, and what it costs
| Plan | Starter₹999 a month | Growth₹2,999 a month | Professional₹7,999 a month | Enterprise₹28,000 a month |
|---|---|---|---|---|
| WhatsApp, including the inbox | Not included | Included | Included | Included |
What it costs
- The inbox has no charge of its own. Messages go out on your own account, so your provider bills you for them.
Messaging channels have no restriction on the trial. You still need your own connected account.
See every plan and rateWatch out for this
A number on your Do-Not-Call list is not messaged from here either: the send is refused and the message is marked not sent.
What stays your job
Your WhatsApp Business account, approved templates and consent to message people stay with you.
It works with these
WhatsApp inbox: questions
Do I need my own WhatsApp account?
Why can't I type a reply?
Does the AI answer WhatsApp messages?
Bring your WhatsApp in with your calls.
Connect your account, and press Test.