New Year members stop coming and you find out at renewal
An AI agent calls trial leads for your gym or studio, rings members who stopped coming, and reminds them before renewal. Injury and diet questions go to your trainer.
The floor is packed in the new year. Your front desk has no time to notice who has stopped coming.
A member misses a week, feels guilty and avoids your calls. By renewal, they are not your member in their own head.
A lead wanted a free class in the moment, then the evening filled up.
Where a gym loses its members
Members rarely quit with a complaint. They just stop coming, and all you hear about it is a renewal that does not happen.
Trial leads don't reach the floor
Ad leads arrive through the day while your only sales person is giving a tour. Some of them never hear back.
Trial sessions get missed
Someone books a Monday morning class and sleeps through it. Your trainer waited, and nobody follows up.
Absent members go unnoticed
Your attendance system knows that someone has not come for two weeks. Nobody has time to read it, let alone ring.
Renewal talk comes too late
The front desk brings it up on the last day, when the member has already been thinking of leaving.
The first month decides the year
A new member who does not book a class early drifts away quietly. You find out long after the routine has gone.
- Trial slot booked
- Goal saved
- Trainer notified
The trial gets a time. Your trainer gets the people.
The agent calls trial leads, rings members who stopped coming and reminds them before renewal. Injury and diet questions go to your trainer.
- The agentAsks the goal and books a trial slot
- The agentChecks in warmly with absent members
- Your teamTrainer takes injury and diet questions
What your team should watch.
Trials attended
How many booked trial sessions really happened.
A reminder call the evening before catches changes of plan.Members missing for weeks
Paying members who have dropped off your floor.
A campaign checks in on the list you share, while they can still come back.Renewals before the end date
Members who renewed without a last-day talk.
A date-based call starts the talk ahead of time.New members at a first class
How many people who joined have actually started.
A call soon after joining books the first class and saves the slot on the contact.From ad click to second-year member
A membership is sold once and earned each week. Each of these stages depends on a habit forming.
The shape is a picture of the idea, not measured data.
- The evening passes before anybody rings.
- They want to come 'sometime next week', and no time is fixed.
- They forget or sleep through it.
- A first week with no plan sets up an early exit.
- Two missed weeks and nobody notices.
- The talk comes on the last day, too late.
The jobs, drawn as they run.
Each job is a workflow you can change, step by step. WhatsApp and SMS use your own connected account, from the Growth plan.
Fix a time for 'sometime next week'
The agent rings a new lead, asks about their goal and preferred batch, books a slot and tells your team. A workflow sends the address and reminds them.
A trial with a name and a time- CRMNew ad lead arrives
- Voice callAgent asks their goal and preferred batch, and books a slot
- WhatsAppWorkflow sends the address and timing by approved template
- WaitWaits until the evening before
- Voice callReminder call
- Your teamNotifies your trainer who is coming
From your list to live calls.
No engineering team needed for any of this.
- 1
Bring your leads
Upload a CSV, connect Google Sheets or Facebook lead forms, or send them from your CRM.
- 2
Pick the job
Start from a ready-made agent where there is one, describe the job to Build with AI, or start blank.
- 3
Test it yourself
Talk to the agent in your browser. It takes test calls only until you press Go live.
- 4
Go live and watch
Add the numbers our team assigns you, set your calling hours, and watch each outcome as it lands.
It should sound like fitness and wellness.
The thing that gives an AI away isn't the voice, it's the silence around it. Put the right room behind your agent, and cover the real waits. Press play: this is the actual audio, not a mock-up.
A front desk away from the floor, so a member can hear the question and answer without music in the way.
Played only when the wait is real, like a specialist joining or a colleague's phone ringing. A one-second pause stays silent, the way it would with a person.
The agent rings your gym manager, and your trainer for anything about health and drops them into the same live call, with the context handed over, so your customer never starts again. If nobody answers it takes a callback rather than promising someone who isn't coming. A supervisor can listen to any call, send the agent a private note the caller cannot hear, or take over entirely.
See how a handoff worksFitness and wellness questions, answered.
Are these agents real?
Can I change what the agent says for my fitness and wellness business?
Which languages can it speak?
What does it do about calling rules?
Can a person take over a call?
How long does it take to get started?
What does it cost?
Notice the member who stopped coming, in time
Ring a test agent as a member who stopped coming after a knee injury and hear what it does. WhatsApp and SMS steps run on your own connected account, from the Growth plan. Email steps, hand-over to a person, Desks and Workspace come with Professional and Enterprise.