In Punjab, even a business call is expected to be warm.
ਆਪਣੇ customers ਨਾਲ ਉਨ੍ਹਾਂ ਦੀ ਪੰਜਾਬੀ ਵਿੱਚ, ਪਿਆਰ ਨਾਲ ਗੱਲ ਕਰੋ।
For automobile, insurance, immigration and retail calls across Punjab and Chandigarh, in warm Punjabi. No ready template yet: you write the script.
Talk to Riya, and ask for Punjabi.
Riya starts in Hinglish in your browser, with no sign-up. Say "Punjabi mein baat kijiye" and she follows you.
Many customers move between Punjabi and Hindi in one call. To let the agent follow them, turn on Multilingual mode.
Use "tusi", with "ji" after a name. Warmth is expected here, even when you are calling about money.
There is no ready-made Punjabi template, so you write the words. It is available on all four voice tiers.
A cold call sounds colder in Punjab
Punjabi customers tend to expect a little warmth before the business starts. A flat, efficient script can come across as rude in a way it might not elsewhere.
Open like a person, not a form
"Sat Sri Akal ji" and a friendly question about a good time to talk go a long way. Then get to the point. Warm does not have to mean long.
One call may hold both
A customer in Ludhiana or Chandigarh may answer in Hindi and then settle into Punjabi. With Multilingual mode turned on, the agent can follow them.
Test drives and finance
Car and tractor calls fit naturally in Punjabi. Model names, finance and EMI stay in English, and the rest should feel like talking to a dealer you know.
How the agent soundsਸਤ ਸ੍ਰੀ ਅਕਾਲ ਜੀ। ਤੁਸੀਂ car ਦੀ test drive ਲਈ ਪੁੱਛਿਆ ਸੀ, ਕਿਹੜਾ ਦਿਨ ਠੀਕ ਰਹੇਗਾ?A family's plans are on the line
Visa and study-abroad calls often involve parents as much as the applicant. Be clear, do not overpromise, and be careful what your script says about outcomes.
Reminders that stay friendly
A premium reminder in warm Punjabi is more likely to sound like help than pressure. Note the date the customer gives you and thank them.
How the agent soundsਕੋਈ ਗੱਲ ਨਹੀਂ ਜੀ। ਮੈਂ WhatsApp ਤੇ payment link ਭੇਜ ਦਿੰਦੀ ਹਾਂ।Three regions, three sounds
Amritsar, Ludhiana and Jalandhar do not sound alike. A plain Punjabi script travels between them, but test it on your own list.
Where Punjabi calls happen.
ਅੰਮ੍ਰਿਤਸਰ ਤੋਂ ਚੰਡੀਗੜ੍ਹ ਤੱਕ, ਗੱਲ ਪਿਆਰ ਨਾਲ ਹੀ ਹੁੰਦੀ ਹੈ।
A guide, placed by rough position. Not to scale and not a map of boundaries.
Mainly spoken in
- Punjab
- Chandigarh
Also spoken in
- Haryana
- Delhi
- Himachal Pradesh
- Jammu and Kashmir
- Rajasthan
- Uttarakhand
Fits automobile, immigration, insurance and retail calls across Punjab and Chandigarh.
Real conversations, the way they go.
How your agent can handle the calls that come up most in Punjabi. These are examples, and you set the words.
Lead qualification
An SUV enquiry from someone in Ludhiana who filled a form.
Payment reminder
An insurance premium past its date, in Jalandhar.
Customer support
A visa file status question from an applicant in Amritsar.
Writing a Punjabi script from scratch
There is no template to adapt yet, so the first draft is yours. These points will save you a round of rework after your first test calls.
Punjabi that is really Hindi with changed endings sounds off to a native speaker. Have someone from your target district read it aloud.
"Sat Sri Akal" suits most calls in Punjab. On lists in Delhi or Haryana, you may prefer another greeting, so test the first line.
Our demo agents say "ਭੇਜ ਦਿੰਦੀ ਹਾਂ". If you choose a male voice, change the verbs in your script to match it.
Use "tusi" with "ji" after a name. Warmth is expected, even on a business call. Many customers move between Punjabi and Hindi in one call, so consider Multilingual mode.
Punjabi travels with the call.
Inbound calls
A customer rings your number, and the agent picks up.
Web calls
A visitor talks from your website, with no phone needed.
Workflows
The next step runs from what was said on the call.
One agent speaking Punjabi, with the script, the next step and the hand-over in one place.
Outbound calls
The agent rings your lead, within your calling hours.
Campaigns
A whole list, with each result saved on the contact.
Your team
A person takes over and reads what has been said.
How a call can open in Punjabi.
Openings with a sample name and company. Those marked Example were written for this page rather than taken from a ready-made agent. You can change every word.
ਸਤ ਸ੍ਰੀ ਅਕਾਲ, ਕੀ ਮੇਰੀ ਗੱਲ Priya ਜੀ ਨਾਲ ਹੋ ਰਹੀ ਹੈ? ਇਹ Sunrise ਤੋਂ ਕਾਲ ਹੈ।Can I speak with Priya? This call is from Sunrise.
ਸਤ ਸ੍ਰੀ ਅਕਾਲ Priya ਜੀ, Sunrise ਤੋਂ ਤੁਹਾਡੀ clinic appointment ਬਾਰੇ ਕਾਲ ਹੈ। ਕੀ ਹੁਣ ਗੱਲ ਹੋ ਸਕਦੀ ਹੈ?Priya, this is Sunrise calling about your clinic appointment. Can we talk now?
ਸਤ ਸ੍ਰੀ ਅਕਾਲ, ਤੁਸੀਂ course ਬਾਰੇ ਪੁੱਛਿਆ ਸੀ। ਇਹ Sunrise ਤੋਂ ਕਾਲ ਹੈ, ਕੀ ਦੋ ਮਿੰਟ ਗੱਲ ਹੋ ਸਕਦੀ ਹੈ?You asked about a course. This is Sunrise calling. Can we talk for two minutes?
Where you can use Punjabi.
Pick the voice for each agent. Prices are on the pricing page.
Punjabi questions, answered.
Which voice tiers speak Punjabi?
Are there ready-made Punjabi agents?
Can the agent follow a customer who changes language?
Can we change the tone and questions of Punjabi calls?
How do I check the Punjabi before customers hear it?
Does it connect to our CRM?
Can a person take over the call?
Every language, on one platform.
Make your next Punjab call sound like it came from Punjab
ਅਗਲੀ call ਪੰਜਾਬੀ ਵਿੱਚ ਹੀ ਕਰੋ ਜੀ।
- Ludhiana test drives
- Jalandhar insurance reminders
- Amritsar visa file updates
- Chandigarh retail calls
- Patiala lead follow-ups