Last updated: 1 July 2026

This document is written in plain language for transparency. It is not legal advice, and it does not replace a signed agreement where one applies. If anything here conflicts with a contract we have signed with you, that contract governs.

1. Definitions

Service: the AI Call Studio platform, website and applications.
You: the individual or organisation that creates an account and uses the Service.
Your Data: the contacts, content, knowledge and call data you upload or generate.
Wallet: your prepaid balance used for per-minute talk time.

2. Acceptance

By creating an account or using the Service, you agree to these terms. If you use it on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" means that organisation. If you do not agree, do not use the Service.

3. Eligibility and accounts

You must be capable of forming a binding contract. You are responsible for all activity under your account, for keeping credentials secure, for the users you invite and their roles, and for the accuracy of the contact data you upload. Notify us promptly of any unauthorised use.

4. Free trial

New accounts start with a free trial of 50 calls or 50 minutes, whichever runs out first, on the Standard voice, so you can build an agent and hear it on a real call before paying. Trial credit has no cash value, is non-transferable, and may be changed or withdrawn for misuse. When trial credit runs out, continued use requires a paid plan or wallet balance.

5. Plans, billing and wallet

Subscription: paid plans are billed monthly in advance and renew automatically until cancelled.
Usage: per-minute talk time is drawn from your Wallet. Included minutes and trial credit are consumed before Wallet balance.
Included minutes: a plan's included minutes are Standard-voice minutes. A higher voice tier costs more per minute and therefore draws down the included-minutes bucket in proportion to its rate, so a plan is worth the same whichever voice you use.
Add-ons: phone number rental, extra concurrent call lines and knowledge-base usage are charged in addition to talk time, at the rates shown on your billing page. They are not covered by included minutes.
What is billed: only connected talk time. Ringing, voicemail drops and failed calls are not billed as conversation minutes.
Taxes: fees are exclusive of GST and other applicable taxes, which are added where required.
Changes: you can upgrade or downgrade anytime. Upgrades apply immediately; a new included-minutes bucket starts on your next cycle.

6. Refunds and cancellation

You can cancel anytime; access continues to the end of the paid period, and we do not refund partial months unless required by law. Unused Wallet balance is non-refundable except where required by law. We may offer credits at our discretion for confirmed service failures.

7. Acceptable use

You must have a lawful basis and any required consent to call the numbers you upload.
You must comply with applicable telecom and data-protection rules, including DND and calling-window requirements. See our Compliance page.
No unlawful, deceptive, harassing, hateful or high-risk use, including impersonation, fraud, scams, or attempts to disguise the automated nature of a call where disclosure is required.
No attempt to disrupt, reverse engineer, overload or gain unauthorised access to the Service.
No use to build a competing product from our confidential information.

We may suspend calling or accounts that we reasonably believe violate these rules or applicable law.

8. Your data and content

You retain all rights in Your Data. You grant us the limited licence needed to host and process it to operate the Service for you, as described in our Privacy Policy and Data Processing Addendum. You are responsible for the legality of the content you upload and the calls you place.

9. Third-party services

The Service can connect to third-party tools you choose (such as your CRM, messaging or telephony providers). Your use of those tools is governed by their terms, and we are not responsible for them.

10. Intellectual property

We retain all rights, title and interest in the Service, including its software, models, designs and trademarks. These terms grant no rights except those expressly stated. Feedback you give us may be used to improve the Service without obligation to you.

11. Service availability and changes

We aim for high availability but do not guarantee uninterrupted service except where a Service Level Agreement is agreed in writing (available on Enterprise plans). We may add, change or remove features to improve the Service, and will give reasonable notice of materially adverse changes.

12. Warranties and disclaimer

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including fitness for a particular purpose. We do not warrant that outputs of an AI agent will be error-free, and you are responsible for reviewing and configuring your agents appropriately.

13. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or loss of profits, revenue or data. Our aggregate liability arising from the Service is limited to the fees you paid to us in the twelve months before the event giving rise to the claim.

14. Indemnity

You agree to indemnify AcmaTel against claims arising from Your Data, your calls, or your breach of these terms or applicable law, including claims that your calling lacked a lawful basis or required consent.

15. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service and use it only to perform under these terms.

16. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these terms, non-payment, or unlawful or high-risk use. On termination, your right to use the Service ends and we will delete or return Your Data in line with our Privacy Policy and DPA.

17. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, such as outages of upstream telecom or cloud providers, acts of government, or natural events.

18. Changes to these terms

We may update these terms as the Service evolves. We will change the "last updated" date and, for material changes, give reasonable notice. Continued use after changes take effect means you accept them.

19. Governing law and disputes

These terms are governed by the laws of India. The parties will first try to resolve disputes in good faith. Failing that, disputes are subject to the exclusive jurisdiction of the courts at our registered office, or to arbitration where agreed in writing.

20. General

These terms, with the documents they reference, are the entire agreement between us on this subject. If any part is unenforceable, the rest remains in effect. You may not assign these terms without our consent; we may assign them to an affiliate or successor. Our failure to enforce a right is not a waiver.

Questions about this document? Email legal@aicallstudio.com, or call us on +91 922 222 8989.

Terms of Service