Citizens miss the date because nobody told them
If you run a public helpline or service, an AI agent can ring citizens about dates and pending steps, answer routine questions and pass decisions to your officers.
A camp date or document deadline goes up in the office and on a website that many citizens will never open.
People ring to ask the same three things, and the person with a real problem cannot get through.
A citizen files a complaint and never learns what happened to it, so they file it again.
Where public communication breaks down
This page describes what the product can do. It does not mean any government body uses or endorses it. Agents give no legal or eligibility rulings: those calls go to a person. Consent, procurement and public-sector rules stay your responsibility.
Citizens do not hear about deadlines
A certificate renewal or property tax date passes because the notice never reached them, and a penalty follows.
Helplines spend the day on the same questions
Office timings, which documents to carry, where to go. Your staff repeat it while complex cases wait.
Grievances leave citizens in the dark
A complaint sits in a queue, and the person who filed it has no idea if anyone has seen it.
Digital notices miss many people
An app or a portal does not reach an older farmer with a basic phone. A voice call reaches a phone that can ring.
Eligibility questions need a person
A caller asks if they qualify for a benefit. A wrong answer here hurts real people, and it reflects on your office.
- Date reminder done
- Next step explained
- Eligibility to your staff
Dates and steps on a call. Decisions stay with your officers.
If you run a public helpline or service, the agent can ring citizens about dates and pending steps, and answer from the approved notes you give it.
- The agentRings ahead of a date, in the local language
- The agentAnswers routine questions from your approved notes
- Your teamOfficers make the decisions and take eligibility questions
What your team should watch.
Citizens reached before a date
How many people on the approved list heard about it in time.
Date-based calls run ahead of the deadline, within your calling hours.Repeat calls about the same query
How often someone has to ring twice for the same thing.
The agent gives the same approved answer each time and notes that they rang.Grievances with an update given
Cases where the citizen knows the current status.
A workflow rings with the status your team entered.Staff time on routine questions
How much of the helpline's day goes to timings and document lists.
The agent takes those first, and your staff get the harder calls.From notice to a completed service
A public service only works if the citizen knows what to do next. Each of these stages depends on a message landing.
The shape is a picture of the idea, not measured data.
- The record has an old number.
- The notice stays on a board or a portal.
- A long notice leaves them unsure what to bring.
- They forget the date, or the office is too far to go twice.
- Nobody rings to say it is done, so they keep asking.
- Nobody asks whether the service actually reached the person.
The jobs, drawn as they run.
Each job is a workflow you can change, step by step. WhatsApp and SMS use your own connected account, from the Growth plan.
Tell people about the date before it passes
For a camp, a renewal or a due date, a wait step rings your approved list ahead of it in the local language, in words your office has approved.
A citizen who knew, and came prepared- WaitWaits until a week before the date
- Voice callAgent shares the date, place and what to bring
- SMSWorkflow sends the same details
- CRMSaves the outcome on the contact
- DoneTold, wrong number, or asked not to be called
From your list to live calls.
No engineering team needed for any of this.
- 1
Bring your leads
Upload a CSV, connect Google Sheets or Facebook lead forms, or send them from your CRM.
- 2
Pick the job
Start from a ready-made agent where there is one, describe the job to Build with AI, or start blank.
- 3
Test it yourself
Talk to the agent in your browser. It takes test calls only until you press Go live.
- 4
Go live and watch
Add the numbers our team assigns you, set your calling hours, and watch each outcome as it lands.
It should sound like government and public services.
The thing that gives an AI away isn't the voice, it's the silence around it. Put the right room behind your agent, and cover the real waits. Press play: this is the actual audio, not a mock-up.
A helpline with people on it. Citizens expect a staffed office behind a public number.
Played only when the wait is real, like a specialist joining or a colleague's phone ringing. A one-second pause stays silent, the way it would with a person.
The agent rings the duty officer at your office and drops them into the same live call, with the context handed over, so your customer never starts again. If nobody answers it takes a callback rather than promising someone who isn't coming. A supervisor can listen to any call, send the agent a private note the caller cannot hear, or take over entirely.
See how a handoff worksGovernment and public services questions, answered.
Are these agents real?
Can I change what the agent says for my government and public services business?
Which languages can it speak?
What does it do about calling rules?
Can a person take over a call?
How long does it take to get started?
What does it cost?
Let the notice reach the person it is for
Try a test call in the language your office serves, and judge it yourself before anyone else hears it. WhatsApp and SMS steps run on your own connected account, from the Growth plan. Email steps, hand-over to a person, Desks and Workspace come with Professional and Enterprise.