Find out what your callers keep asking
One call tells you a story. This adds up the topics, objections and moods across the calls that were read, and lists the questions your agents and people could not answer, so you can answer them.
From Professional- What callers ask most
- Objection: price
- Question nobody answered
The answers are in your calls. Nobody can read them all.
You guess at why people say no
Your team has a theory about objections. Nobody has counted them, so the script keeps answering last year's worry.
The same question goes unanswered
An agent says it will find out. Callers keep asking. The gap stays open because no single call makes it look important.
Reading transcripts does not scale
A manager can read a few transcripts a day. That is a sample of what they happened to open.
From single calls to a pattern
Choose which calls are read
Automatic, a sample each night, on demand, or off. A new workspace starts on demand.
Each call becomes a small record
Topics, intent, sentiment, outcome, the caller's questions, objections, and anything the agent could not answer.
Read the totals
The page adds these up, with a line at the top saying how many calls that is. Dates are when the call happened, not when it was read.
Close the gaps
Answer a knowledge gap by writing it into a knowledge base you pick, or dismiss it. It leaves the list for AI agents and your team separately.
What callers said, added up
Topics and objections ranked, how callers felt, and a list of what nobody could answer. Every figure is out of the calls that were read.
- Under On demand, twelve calls someone picked out of thousands still fill the bars. Read the coverage line first.
- A question a person could not answer names them only if they were alone on the call.
- Test calls can be read if you ask, and are charged, but never count here.
Calls read: sample of a chosen period. Every figure below is out of these.
What callers asked about
Objections
Nobody could answer
What you decide
How many calls are read
Automatic reads every answered call of 15 seconds or more where the caller spoke. A sample each night reads up to 20 of the previous day's calls, at random.
Which calls
Press Get insights on one call, or select calls in Call Logs. The cost is shown first.
Who sees what
By agent and team, or by person. A hand-over is not charged to the AI alone, so the two are counted apart.
What happens to a gap
Answer teaches only the agents using the knowledge base you pick. Dismiss hides it for everyone until you press Undo.
Who it helps
Sales and collections heads
A count of the objections their floor really hears, in place of a theory.
Whoever writes the knowledge base
A list of what is missing, drawn from real questions.
Support leads
A view of which topics leave callers unhappy or unresolved.
Which plan has it, and what it costs
| Plan | Starter₹999 a month | Growth₹2,999 a month | Professional₹7,999 a month | Enterprise₹28,000 a month |
|---|---|---|---|---|
| Conversation Intelligence | Not included | Not included | Included | Included |
What it costs
- ₹0.35 per call analysed. Reading a call is charged once per call. Only calls with a transcript can be read.
Conversation Intelligence is not on the free trial.
See every plan and rateWatch out for this
Set Conversation insights to Automatic and every answered call of 15 seconds or more is read and charged. A long bar under On demand only describes the calls someone chose.
It works with these
Conversation Intelligence: questions
Do I have to pay for every call to be read?
What counts as a knowledge gap?
Does answering a gap change my agents right away?
Which languages does it read?
Count what callers really say.
Read a few calls on demand first. The cost is shown before anything runs.