Bengali customers notice the moment you say tumi, not apni.
আপনার customer-দের সঙ্গে তাঁদের বাংলাতেই কথা বলুন।
For microfinance reminders, retail calls and school admissions across West Bengal and Tripura, starting from Kolkata Bengali, with "apni" always.
Talk to Riya, and ask for Bengali.
Riya starts in Hinglish in your browser, with no sign-up. Say "Bengali mein baat kijiye" and she follows you.
Kolkata speech is the safe place to begin. Rural and Tripura speech can differ, so test on your own list.
Use "apni". Add "-babu" or "-di" only if your brand does. A business call has not earned "tumi".
Ready-made Bengali templates cover jobs like order delivery, clinic appointments and school admissions, on all four voice tiers. On Ultra, Bengali has a male voice only.
Bengali has three words for you, and two will cost you
Apni, tumi and tui mark exactly how close you think you are to someone. On a business call there is only one correct choice, in every line.
Say it every time
A customer who hears "tumi" from a company hears a stranger being too familiar. Check every verb as well, because the verb form changes with it.
A small sum, a real relationship
A microfinance reminder is about a modest amount and a borrower who knows the field officer. Respect matters more here than urgency.
Ask for time before you take it
Nobody was expecting your call. Ask if this is a good moment, then state your reason in one line.
How the agent soundsনমস্কার, এখন দু'মিনিট কথা বলা যাবে? আপনার order নিয়ে একটা ছোট্ট update আছে।North Bengal and Tripura sound different
Speech in Siliguri, Agartala and the southern districts varies. Simple sentences travel well. Test before you rely on one version for a whole list.
Ask a question, do not issue a notice
Formal Bengali can sound like a legal letter. Ask when the customer can pay, in everyday words, and thank them for the answer.
How the agent soundsকোনো সমস্যা নেই। আপনি কবে payment করতে পারবেন বলুন, আমি link পাঠিয়ে দিচ্ছি।Questions that need a real answer
Parents and shoppers may ask follow-ups you did not script. For those, you can hand the call to a person on Professional and Enterprise.
Where Bengali calls happen.
কলকাতা থেকে আগরতলা, কথা হোক বাংলাতেই।
A guide, placed by rough position. Not to scale and not a map of boundaries.
Mainly spoken in
- West Bengal
- Tripura
Also spoken in
- Assam
- Jharkhand
- Odisha
- Andaman and Nicobar
The second largest first language in India, with strong demand in microfinance, retail and education.
Real conversations, the way they go.
How your agent can handle the calls that come up most in Bengali. These are examples, and you set the words.
Lead qualification
A school admission enquiry from a parent in Howrah.
Payment reminder
A small loan EMI past its due date, in Bardhaman.
Customer support
A late order, from a customer in Siliguri.
Formal Bengali and spoken Bengali are not the same
Bengali has a long literary tradition, and scripts tend to lean on it. A call needs the easy spoken form, with the correct respect kept in.
Old written forms sound like a government circular. Use everyday verbs like "করবেন" and "দেব", the way people talk in Kolkata today.
"Nomoshkar" is the common business greeting. If your list calls for a different one, change the first line of your script.
"Ranjan-babu" sounds friendly to one customer and old-fashioned to another. Use these only if they already fit your brand's voice.
Use "apni" and "-babu" or "-di" only if your brand does. "Tumi" is too familiar. Kolkata speech is the safe default. Rural and Tripura speech can differ, so test on your own list.
Bengali travels with the call.
Inbound calls
A customer rings your number, and the agent picks up.
Web calls
A visitor talks from your website, with no phone needed.
Workflows
The next step runs from what was said on the call.
One agent speaking Bengali, with the script, the next step and the hand-over in one place.
Outbound calls
The agent rings your lead, within your calling hours.
Campaigns
A whole list, with each result saved on the contact.
Your team
A person takes over and reads what has been said.
Real Bengali openings from our templates.
Each is the greeting from a ready-made agent, with a sample name and company. You can change every word.
নমস্কার Priya, Sunrise থেকে আপনার অর্ডারের ডেলিভারি নিয়ে একটি কল। এখন দু'মিনিট কথা বলা যাবে?Priya, this is Sunrise calling about your order. Can we talk for two minutes?
নমস্কার, Priya-এর সাথে কি কথা বলতে পারি? এটি Sunrise থেকে একটি কল।Can I speak with Priya? This call is from Sunrise.
নমস্কার, Sunrise থেকে স্কুলে ভর্তি নিয়ে একটি কল। এখন কথা বলার সঠিক সময় কি?This is Sunrise calling about school admission. Is this a good time to talk?
Where you can use Bengali.
Pick the voice for each agent. Prices are on the pricing page.
Bengali questions, answered.
Which voice tiers speak Bengali?
Are there ready-made Bengali agents?
Can the agent follow a customer who changes language?
Can we change the tone and questions of Bengali calls?
How do I check the Bengali before customers hear it?
Does it connect to our CRM?
Can a person take over the call?
Every language, on one platform.
Start your next Bengal list in Bengali, with apni
পরের call-টা বাংলাতেই শুরু করুন।
- Kolkata retail calls
- Microfinance reminders
- Howrah school admissions
- Siliguri order support
- Agartala clinic calls