Keep the call, so you can hear what was really said
Turn on recording for an agent or team, and each call's audio sits with its transcript and score. Replay one, or download the calls your filters pick as a single ZIP. Every download is logged against a name.
From Growth- Recorded and kept
- Kept for your plan's days
- Download as a ZIP
Memory is a poor record of a call
He said, she said
A customer disputes what they were told. Without the audio, it is a matter of opinion.
Scattered audio
Files on someone's phone, in a shared folder, or nowhere. Nobody can find last month's call.
Anyone can take it all
Customers' voices are sensitive. Without a log, you cannot tell who copied what.
From a call to a record
Turn it on
Per agent or team, and for your people's Workspace calls in Settings, Hand-over. It is checked again on every call.
The notice
The recording notice plays where you set it. If you switch it off, your people must say it.
Find and replay
Open the call in Call Logs for its recording, transcript and score.
Download many
Pick calls by the same filters as the Call Detail Report, and download one ZIP. Translations are prepared first if you ask.
A download you can account for
What the filters caught, what is missing and why, and who took it.
- One ZIP holds up to 1,000 recordings or 2 GB. Past that it keeps the newest, and manifest.csv says how many were left out.
- Removed by retention and missing audio are counted apart.
- Keeping recordings has no storage charge. Retention is what your plan sets.
manifest.csv
Lists each call and why anything was left out. This download is logged against your name.
Download ZIPWhat you control
Which calls
Per agent or team, and for staff calls.
Who hears what
A Telecaller hears only their own recordings unless given more. Downloading needs its own permission.
Transcripts in the ZIP
An optional transcript per call, on plans with bulk transcript export.
File formats
Stored and downloaded as OGG. MP3 or WAV are available on request.
One file per speaker
On request, an extra file for the customer, the AI and each person. Priced per minute.
Your own server
Recording Sync keeps a copy on your own server, in the folders you design.
Who it helps
Managers and QA
The audio behind a dispute or a grade, one click from the call.
Compliance
A log of every download, with the filters used and how many recordings.
Which plan has it, and what it costs
| Plan | Starter₹999 a month | Growth₹2,999 a month | Professional₹7,999 a month | Enterprise₹28,000 a month |
|---|---|---|---|---|
| Call recording | Not included | Included | Included | Included |
| Recordings kept for | Not included | 30 days | 90 days | 365 days |
| Transcripts in the download | Not included | Not included | Not included | Included |
What it costs
- Recording and storage have no charge of their own.
- ₹1.4 per minute. A recorded Workspace call is transcribed live, charged per minute when your plan prices it.
- ₹0.35 per minute. Per-speaker files, per minute of each file, only where it is switched on for you.
Call recording is not on the free trial.
See every plan and rateWatch out for this
A recording past its retention is deleted. A shorter retention applies only to calls recorded after the change. Download or sync what you must keep for longer.
What stays your job
Telling people they are being recorded, and having the right to record them, stay your responsibility. Switching the notice off does not stop the recording, it only stops the customer being told.
It works with these
Call recording: questions
How long are recordings kept?
What if I move to a smaller plan?
Can I get MP3s?
Is erasing possible?
Keep the record.
Recording starts on the plan shown above.