In Sikkim and the Darjeeling hills, "tapai" comes first.
तपाईंका customer सँग उहाँहरूकै नेपालीमा कुरा गर्नुहोस्।
Newer here, so test it on your own calls: for reminders, homestay bookings and support across Sikkim, Darjeeling and Kalimpong.
Early access. Nepali is available, but we have not finished real-call and native-speaker checks. Test it on your own calls before you rely on it.
See Nepali on a guided demo.
The open demo line does not speak Nepali yet. Book a session and we will test it with you on a real call.
Nepali is still new on our platform and awaits more real-call checks. Try it on your own list, with a native speaker listening.
Nepali is available on Standard and Premium voices. There is no ready-made template yet, so you write the script.
Use "tapai" with customers. Words like "timi" are for friends, and do not belong on a business call.
The hills are easy to overlook, and easy to reach in Nepali
Sikkim and the Darjeeling hills use Nepali every day. A call made in Nepali is a clear sign that a business has thought about these customers.
Nepali is a common language here
People from different communities in Sikkim and the Darjeeling hills often use Nepali with each other. It is a natural choice for a business call there.
Write for India, not for Kathmandu
A script from Nepal may use different words for money, offices and places. Use rupees, Indian dates and the terms your customers know.
Keep it simple
Short, clear sentences are easier to check and easier to follow on a hill network. Say why you are calling, then ask if now is a good time.
How the agent soundsनमस्ते। तपाईंको booking को बारेमा call गरेकी हुँ। अहिले कुरा गर्न मिल्छ?Communities across the north
Nepali speakers also live in parts of Assam, Uttarakhand and Himachal Pradesh. They may be used to other languages too, so test your list.
A good first job to try
A short payment reminder has a clear script and an obvious result, which makes it a sensible first test before you try harder calls.
How the agent soundsहुन्छ। म WhatsApp मा payment link पठाइदिन्छु।Write it with a native speaker
There is no Nepali template to begin from. Ask a native speaker from your own region to write the first script and listen to the first calls.
Where Nepali calls happen.
सिक्किमदेखि दार्जिलिङसम्म, कुरा नेपालीमै गरौं।
A guide, placed by rough position. Not to scale and not a map of boundaries.
Mainly spoken in
- Sikkim
Also spoken in
- West Bengal
- Assam
- Uttarakhand
- Himachal Pradesh
- Arunachal Pradesh
- Meghalaya
A way to reach customers in Sikkim and the Darjeeling hills in their own language.
Real conversations, the way they go.
How your agent can handle the calls that come up most in Nepali. These are examples, and you set the words.
Lead qualification
A homestay booking enquiry for a stay in Kalimpong.
Payment reminder
A small loan EMI past its due date, in Gangtok.
Customer support
A late order, from a customer in Darjeeling.
How to try Nepali sensibly
This language is newer on our platform, so treat your first calls as a test. These steps will show you quickly whether it fits your customers.
"Tapai" is the safe business form, and "hajur" is more respectful still. "Timi" and "ta" are too familiar. Check every verb, because it changes with the pronoun.
Nepali uses the same script as Hindi, and that makes it tempting. A script converted from Hindi will not sound right, so start fresh.
Many customers in the hills also speak Hindi and English. The agent stays in Nepali unless you turn on Multilingual mode, which lets it follow them.
Use "tapai" with customers. It is the respectful form. Test real calls before you rely on it. There is no ready-made template in Nepali yet.
Nepali travels with the call.
Inbound calls
A customer rings your number, and the agent picks up.
Web calls
A visitor talks from your website, with no phone needed.
Workflows
The next step runs from what was said on the call.
One agent speaking Nepali, with the script, the next step and the hand-over in one place.
Outbound calls
The agent rings your lead, within your calling hours.
Campaigns
A whole list, with each result saved on the contact.
Your team
A person takes over and reads what has been said.
How a call can open in Nepali.
Openings with a sample name and company. Those marked Example were written for this page rather than taken from a ready-made agent. You can change every word.
नमस्ते, के म Priya जीसँग कुरा गर्दै छु? यो Sunrise बाट कल हो।Can I speak with Priya? This call is from Sunrise.
नमस्ते Priya जी, Sunrise बाट तपाईंको clinic appointment बारे कल गरेको हो। अहिले कुरा गर्न मिल्छ?Priya, this is Sunrise calling about your clinic appointment. Can we talk now?
नमस्ते, तपाईंले course बारे सोध्नुभएको थियो। यो Sunrise बाट कल हो, दुई मिनेट कुरा गर्न मिल्छ?You asked about a course. This is Sunrise calling. Can we talk for two minutes?
Where you can use Nepali.
Pick the voice for each agent. Prices are on the pricing page.
Nepali questions, answered.
Which voice tiers speak Nepali?
Are there ready-made Nepali agents?
Can the agent follow a customer who changes language?
Can we change the tone and questions of Nepali calls?
How do I check the Nepali before customers hear it?
Does it connect to our CRM?
Can a person take over the call?
Every language, on one platform.
Try your first calls in Nepali, on your own list
पहिलो call नेपालीमा गरेर हेर्नुहोस्।
- Gangtok payment reminders
- Kalimpong homestay calls
- Darjeeling order support
- A small first test list
- Native speaker review