The AC broke, you were busy, and they rang someone else
The agent takes repair calls in your calling hours, notes the fault and area, books a visit, rings before the technician leaves and follows up on AMC plans.
The one who answers calls is often on a job too, and a customer with a leaking pipe does not wait.
The trip is paid for either way, and the next customer now gets a later slot.
You hear about it in a bad review, not a phone call you could have done something about.
Where a repair job goes wrong
The money in home services is made in the phone work around the job. Note that calling hours end at 9 pm IST, so a burst pipe at midnight stays with your own on-call number.
Repair calls ring while everyone is on a job
The owner is on a ladder and the dispatcher is on another call. The customer tries the next name on the list.
Technicians reach locked doors
A visit booked three days ago is easy to forget, and nobody says so until the technician is at the gate.
Price surprises start arguments at the door
The customer heard one figure on the phone, and the technician names another once the machine is open.
AMC plans lapse without a word
The plan ended two months ago. The customer is unaware until something breaks and a full charge comes as a shock.
Rework is found out from a bad review
A repair fails after a week. An unhappy customer rarely rings you. They ring someone else and tell everyone.
- Visit booked
- Fault noted
- Dispatcher notified
Fault and area noted. Your technician arrives ready.
The agent takes repair calls in your calling hours, books a visit and rings before the technician leaves.
- The agentAsks the fault, appliance, area and a good time
- The agentRings before the visit, and follows up on AMC plans
- Your teamTechnician sets the final price, and your dispatcher assigns the visit
What your team should watch.
Repair calls answered
How many people who rang actually got through in your hours.
The agent takes the call when your people are busy, and leaves your dispatcher a clear note.Wasted technician trips
Visits where the customer was out or had already got it fixed.
Reminder calls get a yes, a new time or a no before the technician leaves.Repeat visits for the same fault
Jobs you did twice, and how soon you found out.
After-visit calls ask if the fault is gone, and each answer lands on the contact.AMC plans renewed before the end date
Customers who stayed on a plan without a gap.
A wait step rings ahead of the end date you keep on the contact.From a broken AC to a renewed plan
A customer who gets one good repair will often call you again. Most firms lose them somewhere between the phone and the next season.
The shape is a picture of the idea, not measured data.
- Nobody picks up, and the next number on the list does.
- The note says 'AC problem', so the wrong person goes without the right part.
- A vague 'tomorrow' is never turned into a day and a time.
- The customer is out and nobody rang first.
- The repair fails again, and you hear about it online.
- Nobody mentions the plan until the next breakdown.
The jobs, drawn as they run.
Each job is a workflow you can change, step by step. WhatsApp and SMS use your own connected account, from the Growth plan.
Answer while your people are on a job
The agent asks what has gone wrong, which appliance, which area and what time suits. Your dispatcher decides who goes. For a gas smell or a sparking wire, the agent tells the caller to get help at once and passes the call to your team.
A dispatcher with the fault and address in front of them- Voice callCustomer rings your line within your hours
- CRMSaves fault, appliance, area and a good time
- WhatsAppWorkflow confirms the request by approved template
- Your teamNotifies your dispatcher to assign the visit
From your list to live calls.
No engineering team needed for any of this.
- 1
Bring your leads
Upload a CSV, connect Google Sheets or Facebook lead forms, or send them from your CRM.
- 2
Pick the job
Start from a ready-made agent where there is one, describe the job to Build with AI, or start blank.
- 3
Test it yourself
Talk to the agent in your browser. It takes test calls only until you press Go live.
- 4
Go live and watch
Add the numbers our team assigns you, set your calling hours, and watch each outcome as it lands.
It should sound like home services.
The thing that gives an AI away isn't the voice, it's the silence around it. Put the right room behind your agent, and cover the real waits. Press play: this is the actual audio, not a mock-up.
A dispatch desk with other people at it. A customer with a leaking pipe wants to hear a business that is open and busy.
Played only when the wait is real, like a specialist joining or a colleague's phone ringing. A one-second pause stays silent, the way it would with a person.
The agent rings your dispatcher, before a visit or a price is promised and drops them into the same live call, with the context handed over, so your customer never starts again. If nobody answers it takes a callback rather than promising someone who isn't coming. A supervisor can listen to any call, send the agent a private note the caller cannot hear, or take over entirely.
See how a handoff worksHome services questions, answered.
Are these agents real?
Can I change what the agent says for my home services business?
Which languages can it speak?
What does it do about calling rules?
Can a person take over a call?
How long does it take to get started?
What does it cost?
Keep your technicians on jobs, not on the phone
Try a test call as a customer with a broken AC, and see what your dispatcher would get. WhatsApp and SMS steps run on your own connected account, from the Growth plan. Email steps, hand-over to a person, Desks and Workspace come with Professional and Enterprise.