In Tamil Nadu, the first line of the call has to be Tamil.
உங்க customers பேசுற தமிழ்லயே பேசுங்க.
For sales, support and collections across Tamil Nadu and Puducherry, in spoken Tamil with -nga endings, not the Tamil of a printed notice.
Talk to Riya, and ask for Tamil.
Riya starts in Hinglish in your browser, with no sign-up. Say "Tamil mein baat kijiye" and she follows you.
Spoken and written Tamil are very different. Write your script the way people talk, or it will sound like a news reader.
"Neenga" and the "-nga" endings carry the politeness. Without them, a correct sentence still sounds rude.
Tamil is on all four voice tiers, with ready-made templates for jobs like order delivery, clinic appointments and school admissions.
Tamil is not a setting you add later
Customers here expect Tamil from the first line. A call that opens in another language has to win back attention it should have had from the start.
Literary Tamil sounds distant
"உங்களுடைய" is correct and nobody says it on the phone. "உங்க" is what a real person says. The gap is wider here than in most languages.
Open in Tamil, before anything else
Your greeting, your name and your reason for calling should all come in Tamil. Do not begin in English and change later.
Endings are where respect lives
"சரி" is abrupt and "சரிங்க" is polite. It is a small difference that customers hear in every sentence, so write it in every sentence.
How the agent soundsசரிங்க. உங்க order நாளைக்கு வரும். வேற ஏதாவது help வேணுமாங்க?Not one spoken Tamil
Chennai speech has its own slang and more English. Madurai, Coimbatore and Tirunelveli each sound different, so test on your own list.
Keep dignity in the money call
A reminder should never shame anyone. Ask when they can pay, in a soft and respectful tone, and write down what they say.
How the agent soundsபரவாயில்லைங்க. எப்போ payment பண்ண முடியும்னு சொல்லுங்க, நான் WhatsApp-ல link அனுப்புறேன்.English words are already Tamil here
People say "fees", "EMI" and "order" in the middle of Tamil sentences. Pure Tamil equivalents make the agent sound like a school textbook.
Where Tamil calls happen.
சென்னை முதல் கன்னியாகுமரி வரை, தமிழ்லயே பேசுவோம்.
A guide, placed by rough position. Not to scale and not a map of boundaries.
Mainly spoken in
- Tamil Nadu
- Puducherry
Also spoken in
- Karnataka
- Kerala
- Andhra Pradesh
- Maharashtra
- Andaman and Nicobar
Customers in Tamil Nadu expect Tamil from the first line, in sales, support and collections.
Real conversations, the way they go.
How your agent can handle the calls that come up most in Tamil. These are examples, and you set the words.
Lead qualification
A college admission enquiry from a parent or student in Madurai.
Payment reminder
A vehicle loan EMI past its due date, in Coimbatore.
Customer support
A late delivery and an address change, from a customer in Chennai.
Tamil has two languages inside it
The written form and the spoken form differ in grammar as well as words. Most bad Tamil calls come from a script written in the wrong one.
A script can be perfectly correct on paper and sound wrong on a call. If it sounds like an announcement when read aloud, rewrite it in spoken style.
Write "பண்ணிடுறேன்", not "செய்து விடுகிறேன்". The agent says what the script gives it, so the spoken form has to be there on the page.
"வணக்கம்" is enough. Long courtesies that work in a letter slow down the call. Say who you are and why you called, then ask.
Use "neenga" and the respectful "-nga" endings. Spoken Tamil is very different from written Tamil. Write your script in spoken style. Formal literary Tamil sounds distant on a phone call.
Tamil travels with the call.
Inbound calls
A customer rings your number, and the agent picks up.
Web calls
A visitor talks from your website, with no phone needed.
Workflows
The next step runs from what was said on the call.
One agent speaking Tamil, with the script, the next step and the hand-over in one place.
Outbound calls
The agent rings your lead, within your calling hours.
Campaigns
A whole list, with each result saved on the contact.
Your team
A person takes over and reads what has been said.
Real Tamil openings from our templates.
Each is the greeting from a ready-made agent, with a sample name and company. You can change every word.
வணக்கம் Priya, இது Sunrise இலிருந்து உங்கள் ஆர்டர் டெலிவரி பற்றிய அழைப்பு. இப்போது இரண்டு நிமிடம் பேசலாமா?Priya, this is Sunrise calling about your order. Can we talk for two minutes?
வணக்கம், Priya அவர்களிடம் பேசலாமா? இது Sunrise இலிருந்து அழைப்பு.Can I speak with Priya? This call is from Sunrise.
வணக்கம், இது Sunrise இலிருந்து பள்ளி சேர்க்கை பற்றிய அழைப்பு. இப்போது பேச சரியான நேரமா?This is Sunrise calling about school admission. Is this a good time to talk?
Where you can use Tamil.
Pick the voice for each agent. Prices are on the pricing page.
Tamil questions, answered.
Which voice tiers speak Tamil?
Are there ready-made Tamil agents?
Can the agent follow a customer who changes language?
Can we change the tone and questions of Tamil calls?
How do I check the Tamil before customers hear it?
Does it connect to our CRM?
Can a person take over the call?
Every language, on one platform.
Begin your next Tamil Nadu list in spoken Tamil
அடுத்த call தமிழ்லயே ஆரம்பிக்கலாம், வாங்க.
- Chennai support calls
- Madurai admissions
- Coimbatore EMI reminders
- Puducherry clinic calls
- Salem order confirmations