Kerala discusses gold loans and hospital visits in Malayalam.
നിങ്ങളുടെ customers നോട് അവരുടെ മലയാളത്തിൽ സംസാരിക്കൂ.
For gold loan reminders, hospital calls and Gulf-linked banking across Kerala and Lakshadweep, in Malayalam that keeps numbers and dates in English.
Talk to Riya, and ask for Malayalam.
Riya starts in Hinglish in your browser, with no sign-up. Say "Malayalam mein baat kijiye" and she follows you.
Customers often use English for numbers and dates. Follow them rather than translating every figure.
Use "ningal" or "thaankal", and "sir" or "madam" as Kerala callers often do.
There is a ready-made Malayalam payment reminder template. For other jobs, you write the script. Available on all four voice tiers.
Kerala's money and health calls are personal
Gold, a family member's treatment, money sent from abroad: these are not casual subjects. Calling about them in Malayalam, gently, is part of doing it properly.
A loan against the family's gold
A gold loan reminder is about something the family cares for. The tone should be calm and factual, with the date stated clearly.
Accounts that span two countries
A call may reach a parent at home who handles the account for a son or daughter abroad. Plain Malayalam suits the person who actually picks up.
Do not translate the numbers
"November 15" is clearer here than the Malayalam equivalent for many customers. Keep dates and amounts the way they say them.
How the agent soundsനിങ്ങളുടെ gold loan ന്റെ due date November 15 ആണ്, sir.Courtesy with a Kerala sound
Kerala callers often use "sir" and "madam" in Malayalam sentences. It sounds normal here, so it need not feel like a sales habit.
Appointment calls reach families
Often the person on the line is calling for a parent. Say the day and doctor clearly, and give them time to write it down.
How the agent soundsശരി madam. Doctor ന്റെ appointment വെള്ളിയാഴ്ചത്തേക്ക് മാറ്റാം.Malabar does not sound like Thiruvananthapuram
Spoken Malayalam changes across the state. A neutral, simple script travels best, so test it on your own list before you scale it up.
Where Malayalam calls happen.
കാസർഗോഡ് മുതൽ തിരുവനന്തപുരം വരെ, മലയാളത്തിൽ തന്നെ സംസാരിക്കാം.
A guide, placed by rough position. Not to scale and not a map of boundaries.
Mainly spoken in
- Kerala
- Lakshadweep
Also spoken in
- Puducherry
- Karnataka
- Tamil Nadu
- Andaman and Nicobar
Useful for gold loans, healthcare and Gulf-linked banking across Kerala.
Real conversations, the way they go.
How your agent can handle the calls that come up most in Malayalam. These are examples, and you set the words.
Lead qualification
A health check-up enquiry from someone in Kochi, for a parent.
Payment reminder
A gold loan payment past its due date, in Thrissur.
Customer support
A debit card that has not arrived, for a customer in Kozhikode.
Malayalam rewards a light touch
Written Malayalam can be very formal, and Kerala customers mix English comfortably. A script should sit between the two.
Long compound words read well in print and sound heavy on a call. Use the shorter word a helpful bank officer would use across the counter.
If a customer says "due date" or "balance", say the same back to them. Translating it can sound as though you are correcting them.
"Thaankal" is more formal and "ningal" is more everyday. Pick the one that suits your brand and use it throughout the script.
Use "ningal" or "thaankal" with customers, and "sir" or "madam" as Kerala callers often do. Customers often use English for numbers and dates. Follow them rather than translating.
Malayalam travels with the call.
Inbound calls
A customer rings your number, and the agent picks up.
Web calls
A visitor talks from your website, with no phone needed.
Workflows
The next step runs from what was said on the call.
One agent speaking Malayalam, with the script, the next step and the hand-over in one place.
Outbound calls
The agent rings your lead, within your calling hours.
Campaigns
A whole list, with each result saved on the contact.
Your team
A person takes over and reads what has been said.
How a call can open in Malayalam.
Openings with a sample name and company. Those marked Example were written for this page rather than taken from a ready-made agent. You can change every word.
നമസ്കാരം, ഞാൻ Priya എന്നവരോടാണോ സംസാരിക്കുന്നത്? ഇത് Sunrise ൽ നിന്നുള്ള ഒരു ചെറിയ ഓർമ്മപ്പെടുത്തൽ കോൾ ആണ്.Am I speaking with Priya? A short reminder call from Sunrise.
നമസ്കാരം Priya, Sunrise-ൽ നിന്നാണ് വിളിക്കുന്നത്, ക്ലിനിക്കിലെ അപ്പോയിന്റ്മെന്റിനെക്കുറിച്ചാണ്. ഇപ്പോൾ സംസാരിക്കാമോ?Priya, this is Sunrise calling about your clinic appointment. Can we talk now?
നമസ്കാരം, നിങ്ങൾ കോഴ്സിനെക്കുറിച്ച് അന്വേഷിച്ചിരുന്നല്ലോ. Sunrise-ൽ നിന്നാണ്, രണ്ട് മിനിറ്റ് സംസാരിക്കാമോ?You asked about a course. This is Sunrise calling. Can we talk for two minutes?
Where you can use Malayalam.
Pick the voice for each agent. Prices are on the pricing page.
Malayalam questions, answered.
Which voice tiers speak Malayalam?
Are there ready-made Malayalam agents?
Can the agent follow a customer who changes language?
Can we change the tone and questions of Malayalam calls?
How do I check the Malayalam before customers hear it?
Does it connect to our CRM?
Can a person take over the call?
Every language, on one platform.
Make your next Kerala call in Malayalam, with care
അടുത്ത call മലയാളത്തിൽ തന്നെ തുടങ്ങാം.
- Thrissur gold loan reminders
- Kochi hospital calls
- Gulf-linked banking
- Kozhikode card support
- Kottayam loan follow-ups