Agents answer from your documents, on the call
Add your files, typed text and website pages. During a call the agent reads the few best-matching passages for the question and answers from them. Try a question first and see exactly what it would read.
From Growth- Reads the best passages
- Your files and pages
- Answers from what you gave it
An agent only knows what you give it
A script cannot hold your price list
Fees, branches, policies and product details will not fit in a prompt, and they change.
A made-up answer is worse than none
An agent with no source may guess. A wrong fee or policy quoted to a customer costs you.
You cannot tell what it read
When an agent answers oddly, you need to see the text behind the answer.
From a document to an answer
Add what you have
Upload a file, type some text, or read a website page in.
Link it
Link it to agents or team members from Used by. Each specialist can have its own.
Try a question
See exactly the text an agent would read for the agent you pick. If the answer is not in it, the agent will not say it.
Keep it current
Replace a file, or read a page again. Anything not updated in three months is called out.
Try a question before a caller asks
The documents, their state, and the passages an agent would read.
- A document marked Indexing, Failed or No readable text is not used on calls.
- A scan that could not be read says which pages. Open it to see.
- Only a Live agent or a member of a Live team uses it on real calls.
Try a question
The agent would read: “All branches open 10 to 2 on Sundays…”
What you decide
How much it reads
How many passages per question, and how long each may be, in Call Settings or per agent.
When it has no answer
Say it will find out, or take a callback request.
Who uses which
Knowledge is kept per agent and per team member.
Answering gaps
Answer a question from Conversation Intelligence into the knowledge base you pick.
Who it helps
Whoever owns the facts
One place to update what agents say, without touching a script.
Support and admissions teams
Fewer calls that end in "I will find out".
Which plan has it, and what it costs
| Plan | Starter₹999 a month | Growth₹2,999 a month | Professional₹7,999 a month | Enterprise₹28,000 a month |
|---|---|---|---|---|
| Knowledge base | Not included | Included | Included | Included |
What it costs
- ₹0.25 a minute. Each call that looks something up is charged this for every billed minute, even when your plan's minutes cover the talk.
- ₹0.07 per page imported. Each website page read in. Reading a page again is charged only when it changed. Uploaded files are not charged.
Free trial: Included, with one knowledge base.
See every plan and rateWatch out for this
Nothing updates itself. A page or price list that changed on your side stays as it was here until you replace or read it again. Deleting a document removes its text for good.
It works with these
Knowledge base: questions
Does the agent read the whole document?
What can I upload?
What if the answer is not there?
Is it charged when the agent looks nothing up?
Give your agent the facts.
Add a file, try a question, and see what it would read.