Wallet and usage

Every rupee, on a line you can check

Calls use your plan's included minutes first, then trial minutes, then your wallet. The Billing page shows what is left, how long it will last, and what each call and add-on cost. Download it all for your accountant.

On every plan
  • Every rupee on one line
  • Included minutes first
  • Then your wallet
AI agentYour teamAn example, not a real customer
Without it

A surprise on the bill spoils the rest

You cannot tell what a call cost

A monthly total says nothing about which calls, or which extras, used the money.

The wallet empties quietly

A campaign stops mid-morning, and someone notices after lunch.

The accountant wants files

Invoices with the right GSTIN, and rows that add up to the month.

How it works

How money moves

  1. Your plan

    A monthly fee and included minutes, used by value. A minute on a dearer voice uses more than one.

  2. Your wallet

    Add credits. A top-up amount is what lands in your wallet, and GST is added when you pay.

  3. Each call

    Every charge is one row, dated when it was charged, with what it is made of.

  4. The month

    Pick a custom range of the calendar month, in India time, to match an invoice.

In the product

What you would see on Billing

Balance, pace, included minutes used, and the lines behind them.

  • A call charged at zero was covered by included minutes or your trial.
  • A handed-over call lists the AI's minutes at the voice rate, and your team's minutes and the caller's hold at the staff rate.
  • A top-up that settled owed charges says how much did.
BillingSample
Wallet
Wallet lasts, at the last 7 days' pace
Included minutes used

Transactions

Sample AI callTalk time, plus knowledge base
Included, then wallet
Handed-over callAI part at voice rate, person at staff rate
Wallet
Phone number rentBeyond your allowance
Wallet
Top-upTax invoice issued
Paid
Sample data, drawn for this page. Not a real customer or a real result.
What you control

What you can see and set

Wallet lasts

Your balance at the last 7 days' pace. Check it before a big run.

Autopay

On by default when you buy a plan. Turn it off on the Plan tab.

Paid AI jobs

Automatic, On demand or Off, in Call Settings. Most start on demand, so nothing runs unless asked.

How you're charged

Lists each rate on your plan and what comes at no charge.

Low-balance warnings

A warning on running campaigns, and alerts where you set them.

Your billing details

The GSTIN and address on an invoice are what they said the day it was issued.

Who uses it

Who it helps

Owners

A clear answer to where the money went, and how long the wallet lasts.

Accountants

Spreadsheet and CSV exports and tax invoices.

Plans and charges

Which plan has it, and what it costs

PlanStarter₹999 a monthGrowth₹2,999 a monthProfessional₹7,999 a monthEnterprise₹28,000 a month
Wallet, ledger and invoicesIncludedIncludedIncludedIncluded

What it costs

  • ₹3.5 to ₹8.5 a minute, by plan. AI calls, by voice. A connected call has a short minimum, shown on the pricing page.
  • ₹1.5 a minute. Your people's calls and the wait on hold for your team.
  • ₹2.5 to ₹7.5 a minute, by plan. Calls from the web widget and browser tests.
  • ₹0.25 a minute. Calls that looked something up in a knowledge base, for every billed minute.
  • ₹0.88 a dial. A dial nobody answered, where your plan prices it.
  • ₹600 a month. Each phone number beyond your plan's allowance.

Includes trial calls and minutes. Trial use shows on the same ledger.

See every plan and rate

Watch out for this

When the wallet runs out, calls stop. When a charge is bigger than your balance, the rest is owed: your next top-up settles it first. If your plan ends, number rent stops too, but your numbers are kept for only 30 days.

FAQ

Wallet and usage: questions

Do included minutes run out faster on a dearer voice?
Yes. They are used by value. A minute on a dearer voice uses more than one, and a staff or web minute priced below Standard uses less. How you're charged gives each figure.
Can I see what one call cost?
Yes. Hover the cost in Call Logs, or open Transactions for each part of it.
Is GST included?
A top-up amount is what lands in your wallet. GST is added when you pay.
Can AI jobs run up a bill by themselves?
Only those you set to Automatic. Most start on demand, and call analysis starts on Automatic. Each is a setting in Call Settings.
Start today

Know what it costs before it runs.

See the rates on the pricing page, and every charge in your own ledger.

Prefer to talk? Reach us directly +91 922 222 8989

Mon–Sat, 10am–7pm IST

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