The problem this solves
Feedback was thin and biased
Survey links had low response and skewed to the loudest voices, so the team could not see what most customers actually felt.
No capacity to call everyone
Calling every customer for feedback was not feasible by hand.
How the agent is set up
Survey after every interaction
Sana ran structured NPS and CSAT surveys at scale and captured open-ended feedback as readable transcripts.
Flag unhappy customers fast
Detractors were flagged immediately so the team could follow up before they churned.
It runs on the feedback & surveys agent you can talk to live right now, built on the same calling stack and pay-per-minute pricing as every other agent.
Try it on your own call
This is a playbook, not a customer story. There is no client name here and no result to quote, because we do not have one to publish yet. What you can do is talk to a live agent, interrupt it, and see whether it handles this job the way the page says it does. Then build your own against your script.