Message your list, then call the people it missed
Pick who gets it from your contacts, a call campaign's results or a file. Choose an approved WhatsApp template, a registered SMS or one of your email templates, and launch now or at a set time. Every message is followed to delivered, read or replied (opened or clicked, for email), and Re-churn reaches the rest on another channel.
From Growth- Approved template
- A reply comes back
- SMS where WhatsApp failed
A broadcast from one phone leaves no trail
Nobody knows who got it
A message sent from someone's phone has no record of who received it, who replied or who said stop.
Calls and messages never meet
The people a message did not reach never get a call, and the people a call missed never get a message.
A stop gets forgotten
Someone asked you to stop on WhatsApp, and the next offer reached them anyway.
From a list to replies
Choose who gets it
Filter your contacts, take a call campaign's results, or upload a file. People on your Do-Not-Call list, who withdrew consent or turned off offers are left out and counted by reason.
Pick the message
An approved WhatsApp template from your connection, or an SMS template you registered on DLT, or one of your email templates, sent from an address on your own domain. Each blank is filled from a contact field or a column of your file.
Check it first
The review shows who is left out and why, the channel's estimated charge, and how much of this month's allowance is left. For email it also checks your sending domain and your footer address. Send a test to your own number or address.
Launch or schedule
Messages go out at a steady pace and never in the night-time quiet hours. A campaign above your approval limit waits for someone else to approve it.
Follow it through
Delivered, read, replied and failed, per person, and for email opened, clicked and bounced. Replies land in the WhatsApp inbox naming the campaign, and Re-churn starts a call or message round for the rest.
Every message, followed to the end
How far it has got, what happened to each message, and who was left out and why.
- Delivered and Read come only from connections that report them. Through others a message stops at Submitted.
- Read needs a direct WhatsApp connection and a person who shares read receipts. SMS has no read receipts.
- Unknown means the provider never answered. The message may have arrived, so it is never sent again by itself.
- Email opens are an estimate: some mail apps open every picture by themselves and others block them. Clicks are firmer.
What happened to each message
Left out, never sent or charged
Re-churn: make a call round for the people who read it and did not reply.
What you set
Fallback to SMS
When a WhatsApp message is not delivered, or the person is not on WhatsApp, send an SMS instead, or an email where your plan has email campaigns. One fallback per person.
When it may send
Never in the quiet hours. A promotional SMS only inside its own window. You can narrow a campaign's hours further, or slow it down.
Offer limits
One person gets only so many offers a week, across channels. Someone who turned off offers on WhatsApp gets none.
Approval
Above a size you set, a campaign waits for approval. Nobody who created, edited or submitted it may approve it.
Automatic pauses
A campaign pauses itself when too many messages fail or people opt out, when WhatsApp pauses the template, when too many emails bounce or are marked as spam, or when the connection stops working, and says why.
Where replies go
A reply can go to the contact's owner or to a desk, when nobody has the chat yet.
Email opens and clicks
Choose for each email campaign whether opens and clicks are counted. Replies to an email go to the Reply-to address you set.
Who it helps
Collections teams
Due reminders by WhatsApp, SMS or email, then a call round for the people who did not read or reply.
Admissions and sales teams
Follow-ups to a list of enquiries, with the replies in one shared inbox.
Compliance and operations
Opt-outs, quiet hours and approval enforced by the system, and a report of every message.
Which plan has it, and what it costs
| Plan | Starter₹999 a month | Growth₹2,999 a month | Professional₹7,999 a month | Enterprise₹28,000 a month |
|---|---|---|---|---|
| WhatsApp campaign messages | Not included | Up to 10,000 a month | Up to 50,000 a month | No monthly limit |
| SMS campaign messages | Not included | Up to 10,000 a month | Up to 50,000 a month | No monthly limit |
| Fallback to SMS | Not included | Included | Included | Included |
| Email campaign messages | Not included | Not included | Up to 50,000 a month | No monthly limit |
| Designed emails and brand kit | Not included | Not included | Included | Included |
What it costs
- WhatsApp charges each delivered message and your SMS provider each part, to your own accounts. The review step estimates them; they never come out of your wallet.
- Email goes out through your own connected mail account, which bills you on its own plan. Add your rate per 1,000 emails to the connection and the review estimates it too.
- No charge on any plan today. Our fee for each message a campaign sends, from your wallet, when your plan has one.
- Nothing is charged over the monthly allowance. A launch bigger than what is left is refused with the numbers: send to as many as are left, or upgrade.
WhatsApp, SMS and email campaigns are on the free trial, with a small monthly allowance on each channel. You still need your own connected account.
See every plan and rateWatch out for this
Launch sends real messages to real customers, and each one is charged by WhatsApp, your SMS provider or your mail provider to your own account. Cancel stops what has not gone yet; a message already sent is not recalled. Send a test to your own number or address first.
What stays your job
Consent to message people, your WhatsApp Business account and its approved templates, your DLT registration (sender headers and templates), and your mail account with your domain's SPF, DKIM and DMARC records stay with you. The product leaves out your Do-Not-Call list, withdrawn consent, opt-outs and unsubscribed or bounced addresses. It does not check a national registry.
It works with these
WhatsApp, SMS and email campaigns: questions
Who pays for the messages?
Do I need DLT registration for SMS?
Can I send to people who opted out?
What happens when WhatsApp fails?
Can I see who read it?
Why are some messages still waiting?
Does email need approval or DLT?
What happens to bounces and spam complaints?
Message the list, then call who it missed.
A new campaign is a draft. Nothing is sent until you launch it.