The problem this solves
Failed deliveries doubled the cost
Unconfirmed COD orders that were refused or undeliverable came back, paying shipping twice and tying up inventory.
Sale spikes made it worse
Order volumes during sales outran any manual confirmation process, so most orders shipped on a guess.
How the agent is set up
Confirm and verify on the call
Anaya confirmed the customer still wanted the order and verified or corrected the address, in the customer's language, right after checkout.
Proactive updates
Customers were kept informed on dispatch and delivery so fewer parcels were turned away at the door.
It runs on the cod confirmation agent you can talk to live right now, built on the same calling stack and pay-per-minute pricing as every other agent.
Try it on your own call
This is a playbook, not a customer story. There is no client name here and no result to quote, because we do not have one to publish yet. What you can do is talk to a live agent, interrupt it, and see whether it handles this job the way the page says it does. Then build your own against your script.