The problem this solves
RTO ate into every COD order
A meaningful share of cash-on-delivery orders were never accepted, sending parcels back and burning shipping both ways. Wrong or incomplete addresses made it worse.
Manual confirmation did not scale
Confirming each order by hand was slow and expensive during sale spikes, so most shipped unconfirmed and hoped for the best.
How the agent is set up
Confirm intent and address on a quick call
Priya called each COD order, confirmed the customer still wanted it, and verified or fixed the delivery address, in the customer's language, minutes after checkout.
Keep buyers updated
Customers got proactive dispatch and delivery updates, so fewer parcels were refused on arrival.
It runs on the d2c & e-commerce agent you can talk to live right now, built on the same calling stack and pay-per-minute pricing as every other agent.
Try it on your own call
This is a playbook, not a customer story. There is no client name here and no result to quote, because we do not have one to publish yet. What you can do is talk to a live agent, interrupt it, and see whether it handles this job the way the page says it does. Then build your own against your script.