The problem this solves
Carts left at the last step
Shoppers added items and dropped off at checkout over a doubt about price, delivery or fit that a quick answer would have resolved.
Email alone was not enough
Recovery emails were ignored; a timely human-sounding call landed differently.
How the agent is set up
Call inside the golden window
Rhea reached shoppers soon after they abandoned, found the blocker, and answered it.
Nudge back to checkout
The agent guided them back and offered help or an incentive to close.
It runs on the cart recovery agent you can talk to live right now, built on the same calling stack and pay-per-minute pricing as every other agent.
Try it on your own call
This is a playbook, not a customer story. There is no client name here and no result to quote, because we do not have one to publish yet. What you can do is talk to a live agent, interrupt it, and see whether it handles this job the way the page says it does. Then build your own against your script.