The problem this solves
Expensive orders, expensive returns
A refused high-value COD order is a large loss, and fraudulent orders concentrated in the priciest items.
Manual screening was slow
Reviewing risky orders by hand delayed genuine buyers and missed bad ones.
How the agent is set up
Verify the risky ones
Anaya called high-value and flagged orders to confirm intent and verify details before dispatch.
Clear the genuine, stop the rest
Real buyers were confirmed quickly; suspicious orders were held for review.
It runs on the cod confirmation agent you can talk to live right now, built on the same calling stack and pay-per-minute pricing as every other agent.
Try it on your own call
This is a playbook, not a customer story. There is no client name here and no result to quote, because we do not have one to publish yet. What you can do is talk to a live agent, interrupt it, and see whether it handles this job the way the page says it does. Then build your own against your script.