The problem this solves
“Where is my order” flooded support
Most support volume was just customers wanting a status, which was expensive to answer one by one.
Silence led to refusals
Customers who heard nothing were more likely to refuse or dispute the delivery.
How the agent is set up
Update before they ask
Priya proactively called or messaged customers with dispatch and delivery updates in their language.
Handle returns cleanly
The agent walked customers through returns so the process stayed smooth.
It runs on the d2c & e-commerce agent you can talk to live right now, built on the same calling stack and pay-per-minute pricing as every other agent.
Try it on your own call
This is a playbook, not a customer story. There is no client name here and no result to quote, because we do not have one to publish yet. What you can do is talk to a live agent, interrupt it, and see whether it handles this job the way the page says it does. Then build your own against your script.