The problem this solves
Churn arrived silently
Unhappy customers rarely complained; they just left, and the team found out too late to save them.
Surveys were not actioned
Even when feedback came in, nothing routed a detractor to a human quickly.
How the agent is set up
Survey and detect
Sana ran post-interaction surveys and flagged unhappy customers the moment they surfaced.
Route for rescue
Detractors were routed to the team immediately for a save attempt.
It runs on the feedback & surveys agent you can talk to live right now, built on the same calling stack and pay-per-minute pricing as every other agent.
Try it on your own call
This is a playbook, not a customer story. There is no client name here and no result to quote, because we do not have one to publish yet. What you can do is talk to a live agent, interrupt it, and see whether it handles this job the way the page says it does. Then build your own against your script.