Playbook

Winning back lapsed customers with a timely call

Customers due for a repeat order were called before they lapsed, lifting repeat purchase rate for a consumable product.

Job · RetentionAgent · PriyaSector · D2C & e-commerce
10Indian languages, plus Hinglish
4voice pipelines, Standard to Ultra Premium
₹5.5per minute, starting rate
24/7the agent answers, no shifts

The problem this solves

Repeat customers drifted away

For a consumable, a customer who did not reorder on time often never came back, and email reminders were ignored.

No timely nudge

Nobody reached customers at the moment their supply would run out.

How the agent is set up

Call at the reorder moment

Priya called customers around when their product would run low, made reordering effortless, and answered questions.

Win back the lapsed

Customers who had already lapsed got a friendly win-back call with a reason to return.

It runs on the d2c & e-commerce agent you can talk to live right now, built on the same calling stack and pay-per-minute pricing as every other agent.

Try it on your own call

This is a playbook, not a customer story. There is no client name here and no result to quote, because we do not have one to publish yet. What you can do is talk to a live agent, interrupt it, and see whether it handles this job the way the page says it does. Then build your own against your script.

Start today

Run d2c & e-commerce calling like this.

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