The problem this solves
Reviews skewed negative
Only unhappy customers left reviews unprompted, dragging public ratings below the true experience.
Happy customers stayed silent
Satisfied customers rarely reviewed, because no one asked them at the right moment.
How the agent is set up
Find the happy ones
Sana ran a short satisfaction survey and identified genuinely happy customers.
Invite the review
Satisfied customers were invited to share a public review while their goodwill was fresh.
It runs on the feedback & surveys agent you can talk to live right now, built on the same calling stack and pay-per-minute pricing as every other agent.
Try it on your own call
This is a playbook, not a customer story. There is no client name here and no result to quote, because we do not have one to publish yet. What you can do is talk to a live agent, interrupt it, and see whether it handles this job the way the page says it does. Then build your own against your script.